Abezza Resort & Spa · Maskall, Belize

Privacy Policy

Last updated: October 23, 2026

This policy explains what information Abezza Resort And Spa ("Abezza", "we") collects through the Abezza guest app and stay.abezza.com, the Abezza staff app (iPhone, iPad, Mac and Android), our online booking and gift certificate pages, and our guest registration form, and how we use it.

Guests

When you request a booking, a day visit or a gift certificate, or complete our registration form, we collect:

• Your name, email address, phone / WhatsApp number and any message you send us.
• Booking details: dates, number of guests, room or package, spa treatments and times, transfers, dietary needs and special occasions.
• Registration details you provide: address, nationality, date of birth, travel document type, number, expiry and country of issue, names of the guests in your party, travel plans, and your signature on the release and waiver.
• Charges and payments on your bill. We keep only the last four digits of a payment card; full card numbers are entered on our bank's secure payment page and handled by our payment processor, and are never stored in the app.

We use this information to manage your reservation and stay, prepare your room, spa treatments, tours and transfers, send you booking and payment emails, issue invoices and receipts, and meet our legal and tax obligations in Belize.

The Abezza guest app and stay.abezza.com

Guests open their stay with their booking reference and last name, or with the private link we send them. There is no account to create and no password. While you use it, the app shows details of your own booking only (your name, dates, room, bookings and bill) and records what you send us:

• Food and drink orders, where to deliver them and any note, which are added to your room bill.
• Spa and tour booking requests (including the names of other guests taking part, if you add them), and service requests such as toiletries, transfers, early check-in or late checkout, with any note you add.
• How you're getting to the resort: whether we pick you up (from the airport, a water taxi terminal, a hotel or another address, with the day, time and flight) or you arrive on your own.
• On the day of an Abezza pickup, when you tap "I've landed" and "Ready for pickup". Only if you choose to, your phone's location (kept up to date until you're picked up, including when the app is minimised or your phone is locked, and for no more than 12 hours), a selfie so your driver can recognise you, and a photo of where you're waiting, plus any note. Your location is visible only to your assigned driver and our managers. You can stop sharing at any time with the Stop button, and sharing stops for good as soon as you're picked up. Your location, selfie and photos are deleted as soon as you're picked up. If you don't share them, you can still be picked up by note, WhatsApp or phone.
• Bills you sign in the app: your signature, your name and any tip you add, which are kept with your bill.

We use this only to provide those services during your stay. The app stores a private access code on your phone so you stay signed in; tap Sign out of this stay in the Resort guide to remove it. Access ends automatically 30 days after checkout. The guest app asks for your location, camera or photos only if you choose to share them for a pickup (see above); it never uses your contacts or microphone, has no ads and no tracking, and does not share your activity with anyone for advertising. You can turn off location or camera access for the app at any time in your phone's Settings.

Staff

The Abezza app is used by our staff to run the resort. For staff accounts we collect name, username, a sign-in PIN (stored only as a secure hash), role, work schedule, time-clock records, hours, pay and tips, signed payslips, and messages sent in the app.

Location: when a staff member clocks in on their own phone, the app checks the phone's location to confirm they are at the resort, and, while they are clocked in, whether they have left the property, so the shift can be closed automatically. Location is not used for anything else, is not collected when the staff member is not clocked in, and is not shared.

Notifications: the app stores a device token so it can send work notifications (new orders, bookings, messages, payslips).

Who we share it with

• Google Firebase (Google LLC) hosts our database, sign-in, website and notifications on our behalf.
• Our email provider, to send you booking and gift certificate emails.
• Tour, transfer and other service partners, only the details needed to provide a service you booked.
• Authorities, where Belize law requires it.

We do not sell personal information and we do not use it for advertising. The app contains no ads and no third-party tracking.

Security and retention

Information is sent over encrypted connections and access inside the app is limited by staff role. We keep guest records for as long as needed for your stay and for our accounting and legal records, and staff records for as long as employment and payroll law requires.

Your choices

You can ask to see, correct or delete your personal information, or ask questions about this policy, by emailing reservation@abezza.com or by WhatsApp at +1 815 312 1237. Staff can ask for their account to be deleted at any time in the app (⋯ → Request account deletion); a manager then deletes their login and name. Managers can also delete a staff account on the Team screen. Pickup locations and photos are deleted automatically once a guest is picked up. Some records (for example invoices) must be kept by law.

Children

Our booking pages and app are not directed at children under 18. Bookings and registrations are made by adults.

Changes

We will post any changes on this page with a new date.

Abezza Resort And Spa · 40.5 Miles Old Northern Highway, Maskall, Belize · abezza.com